About the Role

As a Case Manager, you will play a vital role in coordinating and overseeing the care and support provided to our patients, ensuring they receive exceptional service throughout their healthcare journey. This full-time position offers the opportunity to make a meaningful impact while working in a collaborative, patient-focused environment.

What You’ll Be Doing

• Assessing patient needs and developing personalised care plans to address their unique requirements
• Coordinating with doctors, healthcare providers, and other stakeholders to ensure seamless delivery of care
• Shadowing doctors during consultations to support patient understanding and care continuity
• Monitoring patient progress and adjusting care plans to optimise outcomes
• Acting as a liaison between patients, families, and the clinic to enhance the overall patient experience • Maintaining accurate records and documentation to support care coordination
• Collaborating with the multidisciplinary team to identify and resolve any barriers to patient wellbeing
• Providing emotional support, education, and guidance to patients and families throughout their journey
• Utilising strong sales skills to promote clinic services and treatment plans, ensuring patients are well-informed and confident in their choices - Generate sales in collaboration with the medical team What We’re Looking For
• Minimum 1 year of experience as a Case Manager or in a similar healthcare coordination role
• Strong understanding of healthcare systems, policies, and patient care processes • Excellent communication, interpersonal, and relationship-building skills
• Proven ability to advocate for patient rights and deliver high-quality care • Exceptional organisational, problem-solving, and multitasking abilities
• Empathetic, compassionate, and patient-focused approach
• Relevant healthcare-related qualifications (e.g., Nursing, Social Work, or related field)
• Sales skill is required, with the ability to confidently recommend and explain treatment options to patients

FMCG, Retail & Luxury
Healthcare
Hospitality & Tourism

Customer Service
Healthcare

Kuala Lumpur, Selangor

Permanent

MYR 4, 501- MYR 6, 000 / mth