Responsibilities:

- Coordinate and support daily fibre service operations to ensure smooth service delivery.

- Monitor installation, activation, and restoration requests, ensuring that they are completed within the required timelines.

- Liaise with internal teams, field technicians, and customers to resolve operational issues.

- Track and update service tickets, job orders, and operational records accurately.

- Assist in troubleshooting service-related issues and escalate complex cases when necessary.

- Ensure compliance with company procedures, service standards, and operational KPIs.

- Prepare operational reports and support continuous process improvements.

Requirements:

-Minimum Diploma or Bachelor's Degree in Telecommunications, Information Technology, Engineering, or a related field.

-Previous experience in telecommunications, fibre operations, technical support, or operations support is preferred.

-Good command of English and Bahasa Malaysia.

-Strong communication, coordination, and problem-solving skills.

-Computer literate and able to work with multiple systems.

-Able to work independently and in a fast-paced environment.

Telecommunication

Others

Selangor

Contract / Temp

MYR 1, 501- MYR 2, 500 / mth