About the Role:

We are seeking an enthusiastic, sales-driven, and people-oriented individual to be the face of our clinic. This hybrid role combines front desk management, patient engagement, sales consultation, and administrative support. You will play a crucial role in delivering an exceptional client experience while actively promoting our treatments and services. Sales skill is required to successfully convert inquiries into appointments and treatment plans.

Key Responsibilities:

• Warmly welcome clients, manage check-in/check-out processes, and handle all phone, email, WhatsApp, and social media inquiries
• Upsell and cross-sell treatments, packages, and services based on client needs — sales ability is essential for success in this role
• Follow up on leads from multiple sources, including walk-ins, phone calls, WhatsApp, social media, and online platforms
• Maintain accurate client records, appointment bookings, and follow-up schedules in the clinic's CRM system
• Professionally represent the brand across all platforms — in-person, over the phone, and online
• Assist with administrative duties, including daily reporting, stock updates, appointment scheduling, and client correspondence
• Ensure the front desk area is tidy, organised, and fully stocked with materials such as brochures, forms, and refreshments
• Support the smooth operation of the clinic and provide assistance to the management team when required

Qualifications & Requirements:

• Diploma or Degree in Business, Marketing, Communications, Healthcare Management, or a related field
• 1–2 years of experience in customer service, healthcare, wellness, or beauty industry is preferred
• Strong interpersonal skills with a confident, persuasive, and empathetic approach
• Sales skill is required, with proven ability to meet or exceed sales targets and KPIs
• Comfortable using CRM tools, WhatsApp Business, social media platforms, and Google Workspace • Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)
• Well-groomed, presentable, and punctual with a professional appearance
• Willingness to work weekends or shifts when necessary

FMCG, Retail & Luxury
Healthcare

Administrative Support / Secretarial
Customer Service
Healthcare

Kuala Lumpur

Permanent

MYR 3, 001- MYR 4, 500 / mth