Service Delivery Manager (Covers MY & SG)
Description
We’re Hiring: Professional Service Delivery Manager
We’re looking for an experienced Service Delivery professional to manage strategic customer relationships and ensure a smooth end-to-end Professional Services experience.
If you have a strong background in IT service delivery, customer success, technical account management, or managed services, this could be a great opportunity!
Location: Kuala Lumpur
Contract: 1 Year
Salary: RM9,000 – RM12,000
Coverage: Malaysia & Singapore
Work Arrangement: Hybrid Remote & Onsite
What You’ll Be Doing
- Manage relationships with a portfolio of strategic customers.
- Conduct regular customer calls and business reviews.
- Ensure service engagements are delivered according to customer expectations.
- Act as the main point of contact for service-related escalations.
- Coordinate with technical and delivery teams to resolve customer issues.
- Facilitate and present Root Cause Analysis (RCA) following critical incidents.
- Monitor account health, risks and customer satisfaction.
- Work closely with internal Sales, Account Management and technical teams.
- Gather customer feedback and identify opportunities for service improvement.
What We’re Looking For
- 6+ years of customer-facing experience in Service Delivery, Customer Success, Technical Account Management or similar roles.
- Strong experience managing customer relationships and escalations.
- Excellent communication and stakeholder management skills.
- Comfortable communicating with both senior executives and technical teams.
- Able to manage multiple customers and workstreams simultaneously.
- Strong coordination, problem-solving and relationship-building skills.
Added Advantage
Background in Networking, Security or IT Infrastructure.
Experience within Professional Services or Managed Services.
Familiarity with ITIL / Incident Management processes.
Experience using Salesforce or similar CRM platforms.
Industry
Telecommunication
Specialization
Customer Service
IT - Others
Location
Kuala Lumpur
Employment Type
Contract / Temp
Salary
MYR 10, 001 - MYR 12, 000 / mth
To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Ariana.
For further discussion about this role, please find contact details of Ariana as below:
Email: general3@recruitexpress.com.my
Tel:
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.