Job Description

• Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc).
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Business level English and Business level Japanese (require JLPT N1).
• Good in both time management & people development skills.
• Able to work on weekends and rotational shift.
• Each shift consists of 9.5 working hours & inclusive of 1 hour lunch for rest.
• Willing to work in Shift rotates (24 hours).
• Able to work on weekends and public holidays.

Benefit

• 5 working days in a week.
• Shuttle van pick up from nearest LRT station.
• Career growth.
• IJP – Internal job program opportunity.

Others

Customer Service

Selangor

Permanent

MYR 6,001 - MYR 8,000 / mth